What is Dialler.Generic?

  Snrub 22:35 05 Mar 2008
Locked

My computer has been infected with a virus despite having an up to date AVG Virus Program running.

Running an AVG check reveals 'no virus found' however, running a Symantec Norton check shows :-
C:\WINDOWS\Downloaded Program Files\BTmailcontrol.dll is infected with Dialer.Generic

Can anyone please advise how to get rid of this problem?

  woodchip 22:41 05 Mar 2008

If you are on broad band it cannot do anything. it's just a case of deleting it

  Acx 22:49 05 Mar 2008

Dialer.Generic. Uses a Modem to dial Premium rate numbers

click here

This to my knowledge only affects Dial-Up modems not broadband

I think BTmailcontrol.dll is more likely be associated with your broadband provider (BT?) and should not be removed. Could be just a false alarm from Symantec.

  Acx 23:02 05 Mar 2008

Try another scanner and see if that finds anything.

click here

I think

  brundle 23:03 05 Mar 2008

Are you with BT ? click here

  brundle 23:06 05 Mar 2008

Upload it to Virustotal, save scanning your entire computer over and over; click here

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