Weird box with question marks on loading cd

  ray27 13:50 11 Jan 2012

I have just got a Yamaha psr 190 and with the instruction manual there was a Accessory CD FOR WINDOWS I have a lap top and a desk top both with windows XP When I insert the CD into the desk top which has 2 dvd/cd players a weird box pops up with a load of question marks in it and a box marked OK I click on the OK and it closes down and that's as far as I can go

Both the DVD/CD players are OK with other disks it appears its only this one that has a problem If I load the CD onto the lap top there is no problem and it opens the menu of the CD can anyone give ma a pointer as to the problem

When I try to open the CD via my computer I can see the install file Start.exe but when I click on this I get the same box with all the question marks in it any help would be most appreciated as usual Cheers Ray

  robin_x 13:57 11 Jan 2012

Try right click start.exe "Run As Administrator"

  Terry Brown 14:22 11 Jan 2012

It could be that the software in your desktop is not suitable for this software or you may have software / Hardware (virus checkers /firewall) that are blocking the installation.


  ray27 14:37 11 Jan 2012

Both the computers are set up the same The start.exe file is a macromedia file and as far as I am aware I thought I thought I was registered as the administrator on both computers as you suggested to right click and open as administrator where do I right click to do this?

  ray27 14:59 11 Jan 2012

I think I have solved the problem I had to use the compatibility option and selected windows 95 and it opened ok with this thanks for the help cheers Tay

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