I've been arguing with my hosting company for quite some time as our website and emails keep going down. They say that we are either logging on using incorrect passwords (we're not) or setting our email to send and receive more regularly than every 5 minutes (we're not doing this either.
Our website/emails have gone down today for the fifth day in a row but we have now discovered that the problem seems isolated to our home Internet connection. We have 3 mobile phones between us, all of which can access the website and the email via 3G but not via our wireless LAN. The WLAN itself doesn't seem to be the problem either as the main computer isn't connected via wireless.
We're on Virgin 20Mb broadband and the problem would seem to lie with this connection, but we can see everything else on the Internet and access all our other emails, it only seems to affect our connection to our hosts server on our home Internet connection.
The hosting company refuses to help as they say the problem is at our end - why then do we have to contact them to get them to unblock us from the server?
How on earth can I find out what is causing this problem? Anyone who's with Virgin and has used their 'support' will understand why I'm leaving contacting them until last ;)
I'd be really seriously grateful if anyone can sort this one out. I'm just sorry I'm not technically savvy enough to be able to help anyone elase out.
That's right, we can't access the site or emails via our wireless or wired connections but we can see them via 3G. The company hosting the website is Hostroute and we use Zone Alarm firewall and Avast antivirus.