wanadoo line dropping on broadband

  rien 20:39 12 Nov 2005

I am now fed up of wandoo disconnecting my broadband connection.
set up is Winxp home. Acatal speedtouch usb modem. Speed 2.2Mbps.
All cables and connection checked.
Computer set up has not changed since broadband installed when it was first
Sometimes I can stay connected for hours but sometimes only minutes.
Bt line checked and OK
As usual wanadoo claim it is nothing at their end. What is going on?

  josie mayhem 21:20 12 Nov 2005

When my friend had this problem it transpired that her line wasn't capable of keeping up with a MB connection. she had to down grade to a MB connection and no problems with losing connection since.

Has wanadoo arrange tracerts to be carried out. I had problems with my onetel connection, when I up-graded it didn't kick in, so they sent me a e-mail with instructions to carry out 3 tracerts and a speed test, to be sent back to solve the problem. I'm not sure what the problem was or what how the tracerts would solve the problem, but it did but I've received no explanations whats so ever..

But you can check your BB capabilities by going here click here, this will give you weather BB is available and if you click onto the adls box to the left after you line has been checked, then this will give you the information for your exchange, and weather you can get MB via that exchange.

  rien 09:10 13 Nov 2005

Thanks for your quick response but I have already done as you suggested. I live only a short distance from the exchange and everything is OK for broadband, soon to be upgraded to 8.0Mbps

  Graham ® 09:32 13 Nov 2005

Common causes of Broadband disconnections:

The USB modem may not be getting sufficient power, or the power is being reduced by another device on the same Hub. View this Microsoft article click here

The computer may be configured to turn off the modem to save power. In Device Manager, find the modem. It may be under Network Adapters. Select Action, Properties, Power Management. Do a similar check on any Routers you are using .
Phone extension cabling may be prone to induced interference from mains wiring. If necessary, run a temporary extension lead to rule this out.

Radio interference from cordless, including DECT, telephones. Turn them all off and disconnect, to check this one.

Radio interference from taxis, CBs, neon lights, streetlights, etc. If one of these is suspected, BT can fit a suppressor to the incoming line.

There may be a clue in Event Viewer. Start > right click My Computer > Manage > Event Viewer > System > Select an Event > Action > Properties. You can send the data to Microsoft for more detailed information.

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