A friend's laptop wont boot up after he dropped it. It goes as far as the Windows screen but seems to freeze. At start up I have the option of 'Launch Start up Repair' but then I get to the Windows screen when it freezes. It wont boot to safe mode either.
I only have a Windows 7 64 bit disc and Im not sure whether this laptop is 64 bit. Please can I ask what I can do?
I'd guess at what we used to call a 'head crash' in the good old days. It sounds like he may not have broken the drive entirely, but caused part of its surface to become corrupt when the disk head made brief contact with the platter. If the laptop is relatively recent, it's probably 64-bit and you could try with your disk - but I'd guess that the installation may fail if the hard drive now has a fault.
Damni it! I have tried using the W7 iso DVD but after seeing the 'Windows is loading files' on the black background, I just get a black screen with the mouse arrow on. I guess I'll have to take the HD out and try to get the data off that way.. :0(
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