W7 freezes: Unable to start computer

  m800afc 15:55 07 May 2012

Intel Core i7 CPU [email protected] 3.81GHz 12Gb RAM ATI Radeon HD 5770 Monitor 1 - BenQ2400W(Landscape) Monitor 2 - BenQ2400W (Portrait) Win 7 Pro 64bit: Epson Stylus Photo R1900: Saitek Eclipse III Keyboard

Good day all,

I'm having serious problems with my computer. I have to start in safe mode, as it does not want to start any other way. Opening it up normally it freezes at the welcome stage for both accounts. I have checked for malware and viruses and got no hits. I do not get any error messages, it just freezes. System Restore does not work.

I have tried booting up from CD to use the W7 repair disk, but it freezes part way through. I have also tried running MS Fixit, but that does not work either.Short of a re-install, is there anything else that I might try?

Any help would be most appreciated.

Cheers all.

  Fruit Bat /\0/\ 16:05 07 May 2012

Can you do a start up repair?

You need to look at Windows Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Windows operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows installation

13/ Once the Windows installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  Fruit Bat /\0/\ 16:08 07 May 2012

If freezing on account screen then often a profile corruption, but rare if both.

You could in safe mode save all your stuff from the my documents folder and back up emails etc. for each account

then create new accounts and delete the old ones

then try a reboot to see if it works.

  rdave13 16:15 07 May 2012

It could also be hardware fault. I don't suppose you have a second Radeon GPU card you could try?

  rdave13 16:17 07 May 2012

Also try booting with only the keyboard, mouse and monitors connected.

  m800afc 00:34 21 May 2012

Sadly, it got to the stage where a fresh install was required. W7 is now running...mostly. Thank you for your advice.

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