[email protected]

  bazza11 18:34 29 Sep 2003

My Norton Antivirus (2000) tells me my computer is infected with the above virus. I downloaded and ran the Symantec W32.Klez Removal Tool, but it just told me that "neither [email protected] nor W32.Elkern.gen were found on your computer". I cannot find any reference to KlezH, and Symantec won't speak to me because I have out-of-date software, even though I pay my subscription!!! can you help me, please? Many thanks.

  VoG II 18:37 29 Sep 2003

Try Stinger click here

  Kitz E Kat 19:19 29 Sep 2003

Did you check is it in quarantine, its under the reports tab of Norton...

Kitz E Kat

  MAJ 19:33 29 Sep 2003

And if you're using ME or XP, did you disable System Restore before trying to run the removal tool? If you didn't, do as VoG says and download Stinger, but before you run it make sure to turn off System Restore.

  VoG II 19:35 29 Sep 2003

Here's how click here

Don't forget to turn it on again once you're virus-free.

  bazza11 20:42 29 Sep 2003

Kitz E Kat - Norton would not quarantine the virus.

MAJ - clicked on the System Restore link, but nothing happened.

  VoG II 21:36 29 Sep 2003

Disabling the System Restore Utility (Windows XP Users)

1. Right click the My Computer icon on the Desktop and click on Properties.
2. Click on the System Restore tab.
3. Put a check mark next to 'Turn off System Restore on All Drives'.

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