vista not recognising dvd drives

  fire 10:20 08 Feb 2008

i have a new hp computer with dual drives, all has been fine until i just inserted a dvd in and neither of the drives are recognised in my comp. i have looked in device manager and they are highlighted as winsdows not being able to load the drivers for these devices. could any body help with the cause and hopefully a solution....cheers

  uesquebeathus 16:00 08 Feb 2008

we really require more info on the computer,model, operating system, any DVD/CD mediaplayer/ recording/ playback software installed etc

you could try this software patch from here can solve the problem sometimes, it was aimed at windows XP, but the problem is still there in Vista unfortunately
go to this web page

click here

and Download

and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.

This utility is only intended for Windows XP. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

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