Will soon find out later this week. He was on about taking it back. Cannot remember the one that I chose to restore but there was a list in F8 I have a feeling it was a System file restore. this would not remove the software and reg entries. He was supposed to create a DVD when he started the comp, He did not. but the Icon is still on the desktop to do so. It says if you only have the one chance to create a backup restore disc
Thats correct,you get a once only option to create the dvd backup.
However also using F11 on an Emachine should give you the option to factory settings restore.
This sounds like he needs to factory reset,and then make the drivers the first install.This i have found easiest with vista. Then create a recovery/restore dvd.This will be availble again if he decides to factory reset again.
I have 2 emachines that work this way running xp.
Disk management will tell you if he has the recovery/restore partition.