i have tried running full scans on my norton internet security a number of times and on malwarebytes. on both they have said they have found and deleted the infections, but the pc is still running bad. i have tried disk cleaner, and defragment, but they dont seem to have improved the pcs performance.
To run in safe mode, turn off PC then as you switch on keep tapping F8 key and select option to start in safe mode. Then run the programmes. Then restart - the PC should restart by default in normal mode.
ok great thanks very much, i have another problem however.
(i am using a different pc to write this) i am trying to set up the other pc, and the mouse is not working whatsoever? its a usb connect one, and ive tried all the ports on the pc, turning on and off, restarting and ive tried another mouse and its still not working! any thoughts?. thanks