virus trojan hardrive problem

  tonyq 18:54 12 Jan 2012

I keep getting the message "Files indexation process failed" which I think is a virus/trojan also a screen comes up tittled System Check-Scan PC for errors. Trouble is I seem to have lost all my progammes ect,and the laptop (Toshiba)(Windows Vista)will only boot into safe mode. I have no system restore,and have tried using the "last good confiration" or words to that effect to no avail. Help PLease!

  robin_x 19:06 12 Jan 2012

Try and Download and run Malwarebytes scan in Safe Mode

  rdave13 19:38 12 Jan 2012

If that fails to run try SAS Portable. Download from another PC and copy to usb drive or burn to CD then run on the infected one.

  tonyq 10:09 13 Jan 2012


I have started up in safe mode (without Netwoking)I have only 3 Icons on the desk top,My Computer, Recycle bin and shortcut to McAffee. I have run a full scan which found 3 viruses/Trojans, all related to "FakeAlert" which I have deleted and run another scan which came all clear. I then copied Malwarebyes which I had on a CD on to the desk top. When I right click the mouse and scan the file it finds another issue,but does not say what, only Remaining Issue 1 Unresolved issues. Some items could not be deleted, please restart and scan your PC again. If the problem persists contact technical support. I will down load SAS Portable and try that when the scan as finished.

  rdave13 15:23 13 Jan 2012

Malwarebytes needs to be updated and works best in normal mode. SAS portable best run in safe mode. When you downlod the portable version of SAS it's always with the latest updates.

  tonyq 16:04 13 Jan 2012

I have run SAS Portable in safe mode which found quite a bit of rubbish with some related to Fake Alert. Then ran Malwarebytes in safe mode (before I read rdave13 reply) which found nothing.Problem now is the laptop will not boot up even to safe mode. It loads the files then hangs,with the words below the files,"please wait".

  robin_x 18:17 13 Jan 2012

If you can get to a Command Prompt,

try typing sfc /scannow to repair your system files.

unhide.exe as mentioned above obviously not applicable till you can boot.

  rdave13 18:43 13 Jan 2012

You will need to run the start-up repair. As it's a Toshiba you should be able to run it from the system recovery. Unfortunately I don't run a Toshiba so hopefully others can advise. Otherwise can you borrow a Vista disc from someone?


  Fruit Bat /\0/\ 21:16 13 Jan 2012

You need to look at Windows Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows installation

13/ Once the Windows installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  tonyq 08:22 14 Jan 2012

thanks to you good people I now have my Desktop back. There are a few icons missing from the task bar and a couple of Word Documents corrupted,but I don,t think thats a major problem. I had a problem running "unhide" which kept terminating. After numerous failed tries, I tried with Anti virus and firewall disabled,and this worked. I then "rkill", which brought my desktop and files back.

My main problem now is the start menu (progammes) Not all my progamme files are there,some of the folders are empty some have items missing some are o.k.

Please could you tell how I get all of my progammes back into the start menu.

  robin_x 13:18 14 Jan 2012

Also if they just have the Windows system "Hidden" flag set, you can set them to be displayed anyway (they will show slightly grey)

Ensure Explorer/Layout/Organize/Menu Bar is ticked.

Tools/Folder Options/View Tab/Show hidden files and folders

Apply/Apply to folders/OK

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