virus or windows problem

  metabolee 21:20 24 Sep 2005

I am a novice pc user,i have recently been having problems with my system a Compaq Presario 7 months old, 260gb hd 512mb ddr Windows XP Mcaffee 2005 internet security etc. Please could someone help me.. when i log on sometimes the screen will turn blue with white text Stating... Windows has shut down to prevent damage to your computer BAD_POOL_HEADER and other times FAULT_IN NON_PAGED_AREA etc. It then tells me to remove all anti virus software and diskdefragg check harddrives remove check videoplayers?? Bottom of page = BEGINING DUMP OF PHYSICAL MEMORY...PHYSICAL MEMORY DUMP COMPLETE. CONTACT YOUR ADMISTRATOR FOR HELP. ALL BLUE SCREEN WHITE TEXT. Also happens when i'm online too?? Thanks Paul.

  VoG II 21:29 24 Sep 2005

Probably not a virus.

Some ideas click here

There are also suggestions that faulty RAM (memory) can cause these errors.

  metabolee 21:46 24 Sep 2005

thanks vog, i will try suggestions the error happened again just after i logged off from this site!! I am a little wary of trying to fix the problem myself incase i make it worse?? i took pic of screen to take into pc shop tommorow. thanks paul

  keith-236785 00:30 25 Sep 2005

i second VoG regarding the memory as the likely suspect.

  VoG II 08:36 26 Sep 2005

Via e-mail

Hello Vog please could you tell me how to find 'Device Drivers' on my pc as i sent error report to microsoft and the problem is the drivers?? Graphic device driver ? Thanks paul


Please respond using the Add a new response box at the bottom of this page. The yellow envelope is for private messages.

Right click My Computer, Properties, Hardware tab, Device Manager button.

  metabolee 22:34 17 Nov 2005

This problem resulted in trying 3 new Hp recovery discs a new 200gb hd new p4 processor new motherboard and new ram... all to no avail my pc is now being repaired (hoping) this is a loan pc hopefully not a long loan. so all in all not a very good experience for a newcomer to the computing scene.

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