virus on my pc threat all the time now !!!!!

  paulhis777 12:16 23 Oct 2011

hello all i need help please went on my pc on the 21st then all these malyware threats kept on popping up i have never seen a threat like this !!!!! all my prorgrams no longer work i.e micro, word. msn. internet explorer.and many more when i try to open them they all say it has been moved or chainged so i have tryed to download msn and internet explore it wont let me do it it says the site is down im using these free MALWAREBYTES, AND AVAST and windows defender. IM USING WINDOWS XP and last night my sons pc went haywire all these threats kept on popping up my sons pc found a trojon and yet when i do a full scan it finds nothing !!!!! i also have 2 hard drives my second where i keep all my photo`s ect, any help please thank you paul

  johndrew 12:34 23 Oct 2011

The first thing to do is ensure all your security software is fully updated.

Go to 'My Computer' and right click. Select 'Properties' and then click the 'System Restore' tab. Tick the box that says 'Turn off System Restore on all drives'. Click 'Apply' and 'OK'.

Restart your PC in Safe Mode and run full scans with Avast, Malwarebytes and Defender. This should clean out the threats.

If they are still present, it could be that a rogue security software package has installed. Search Add/Remove for anything you don't recognise and either ask here or investigate online.

Whilst online you could run one of the free checks such as HouseCall for extra confidence.

When you are satisfied the PC is clean go to 'My Computer' and restart 'System Restore' by unchecking the tick box, clicking 'Apply' and 'OK'.

  lotvic 12:45 23 Oct 2011

Which program told you of the 'threats' and 'malware'?

There are a lot of spoof fake programs (they impersonate real programs) that start with popups like that while you are surfing the internet and get you to click on them to do a scan and 'fix'. They look very similar to proper programs so you have to be careful to look and see exactly what they are.

examples list of screenshots and removal guides:

  lotvic 12:49 23 Oct 2011

If it was me I would disconnect the 2nd harddrive that has your photos on so they will be safe from corruption whilst you clean up the harddrive with XP on.

  paulhis777 13:32 23 Oct 2011

thank you all the prorgrame that found these viruses was avast but i must add i have been using these for a few years also i did try to restore to a earley date but it did now work i cant belive how many promgrams are not working now firefox is the only means of conencting to the net thank you all i shall try a few what you have asked me to do bye paul

  paulhis777 17:07 23 Oct 2011

hello all can you help can`t seem to re-start my pc in safe mode ? i press f8 no safe mode there ! thank you paul

  paulhis777 17:16 23 Oct 2011

hello all just clicked on all your links to sites i.e housecall and the rest of them firefox keep saying server is down but its not im able to browse elseware ? why is someone blocking these sites ? i cannot enter housecall looks bad for my pc thank you paul

  paulhis777 17:54 23 Oct 2011

sorry opened a new thead asking how to start pc in safe mode i have did that now but blue screen error came up a prolem has been detected and windows has been shut down to prevent damage to your computer

any more help please paul

  paulhis777 17:58 23 Oct 2011

i`m finding it very alarming that i cannot enter these sites though firefox housecall and all mircosoft sites any help please sorry for posting sooooo many issures paul

  hiwatt 13:05 24 Oct 2011

I certainly wouldn't turn off system restore just yet!Wait untill the malware is cleaned and then clean old restore points.It is much better having an infected restore point that none at all!

  hiwatt 13:12 24 Oct 2011

Can you get on the internet at all?If so do an online scan with this If you can't get online restart the computer and press f8 continually after the first beeb!You will see a list of options.Choose "Safe mode with networking" This should get you online where you can run the scan.Then download a fresh copy of malwarebytes and run that too!

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