I have had installed the brand new 'superhub' from Virgin media. This promised a speed of 150 mbs. This was a free upgrade from Virgin and actually reduced my bill slightly. However I have never been that happy with it, and today tested the speed at 43 mbs with an upload of 11 mbs.
I then got on to Virgin to complain and the young man there said that he would sort it out. He then asked me to check my browser after he had reset it. I did so and said I would get back to them.
I have just done another speed test using the PCA checker and found an upload of 40mbs and a download of 9 mbs. So he has just managed to slow it down even further. Am I being unreasonable in expecting a download speed of something like the promised one, or is this roughly what I should expect.
Never rely on one speed tester. Search for more Try Speedtest , broadband , thinkbroadband , and take an average. Try again on a different day and wait for up to 10 days for the speed to settle. Your ISP have changed some setting an can take some time for the 'HUB'/ router to get a steady line.
What you have to remember is that it is up to 150 Mb. They don't promise a speed of 150 Mb. I'm on that package. My speed in the morning is often 150 and in the afternoon too. But in the evening when many users are online at the same time downloading films, music, etc, playing on-line games then speed usually drops to as tonight 50 - 60 Mb. It is a case of too much demand at certain times. Incidentally when I first got the Superhub 2 its speed wasn't great for the first few hours. A reboot sorted it out. I'm connected by ethernet to the router. Wifi is slower (much more so).
Ookla is pretty good on averaging upload/download speed. Thinkbroadband takes the lowest and burst speeds you get occasionally. As I suggested different speed testers should be used, at different times of day, and the average worked out. I've worked it out that I get 20.9 meg download and just over 3 meg upload. FTTC connection. Expensive but that is due to my location.
As for the TS I would certainly wait for a few days to see what the cable line stats settles at.