Validating identiry for wifi router

  Richard Hardiman 09:23 21 Oct 2016

PC running windows XP (SP2). Sky Router. Net gear N-300 USB adapter.

Hi all, Can you please help. I cannot connect my PC to my wireless router. I am using a net gear N-300 adapter. It used to work so I know it's fundamentally ok. But I have recently re-installed windows and now can't get it to connect. It finds the router fine but stalls at 'validating identity'. After checking various forums, advice was to unclick the 'enable IEEE 802.1 authentication box in the router properties. I tried this and when attempting to connect again, a prompt box appeared asking for a network key (also called a WEP or WPA key). When I enter the router password, the following message appears: the network password needs to be 40bits or 104bits depending on your configuration. This can be entered as 5 or 13 as I characters or 10 or 26 hexadecimal characters. I have also read that WEP needs to be switched to WPA. I have seen this in the router properties (i.e - from Open to WPA), tried this, but then it wont connect at all. Please help.

  xania 15:47 21 Oct 2016

Have you spoken to Sky about this problem. Most ISP's are perfectly able to solve problems with their own kit connecting to other equipment. However, first ensure that the PC has the correct password (case sensitive) as shown on the rear of the router.

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