USB - unknown device

  tloti 12:14 31 May 2007

Hi - can anybody advise me?
I am trying to access the contents of the previous Hitachi HDD that was in this laptop, through a USB2.0 to SATA/IDE cable.The computer knows it is there but does not recognise it and says it has no device driver for this. I am told XP should handle it OK but obviously doesn't. Is it possible for me to access the contents of the old, now external HDD and if so, how?
Thanks - tloti

  Technotiger 12:29 31 May 2007

Hi, only guessing but perhaps the Jumpers need to be set like Master, Slave ....

Bit of info here about jumper settings ...

click here

click here

  FreeCell 12:31 31 May 2007

Not a direct solution but try using this utility to review your USB ports and history of drivers.You can then remove any no longer needed.

click here

  T0SH 13:42 31 May 2007

The USB "unknown device" is the Windows Plug and Play way of telling you that it does not recognise this device and is therefore unable to load the correct device driver so has loaded the default Unknown Device Driver

To get it to try again, firstly remove any Unknown Device entries from device manager then unplug the device from the USB port reboot your computer back up to a desktop then plug the device into another USB port the only driver CD needed should be your Windows XP CD and even this is only asked for on a rare occasion

  Fruit Bat /\0/\ 17:49 31 May 2007

1. make sure jumper on drive is set as Master

2. Refresh USB Ports
In device manager Uninstall EVERYTHING under the heading USB,
reboot the PC let XP find and install new hardware.
Your equipment should now be recognised.

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