usb modem

  dazz25 15:09 24 Jan 2004
Locked

Hi,

Just setting up my broadband connection and i've got a speedtouch 330 modem.

I installed the software and connected the modem as it says in the instructions.

When I now start up my pc it crashes on the windows 98 screen but if I unplug the modem from the usb port and start my pc up it works fine.

I have been on there website and I have got the latest drivers.

Has anybody got any suggestions as to what could be wrong?

  LastChip 15:37 24 Jan 2004

I don't know if this is still current, but there was an issue with insufficient power being available at the USB port. The fix was to buy a powered hub.

Although all USB ports are limited to 500ma, whether your machine can support that, I suspect, will be determined by the size of the power supply you have, and how many peripheral devices fitted.

What happenes if you connect the modem after you have booted up? Remember, you can "hot plug" USB devices. Also, in Device Manager, are you showing a problem?

  dazz25 18:18 24 Jan 2004

Just been and bought a new hub and eveything seems fine now! So it must have been the power supply.

When I connected after booting up it worked fine.

Thanks for the advice.

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