Urgent Request 'Windoes XP Pro'

  [DELETED] 19:12 11 Nov 2003

Can anyone please help a friend of mine, he has just phoned and is unable to gain access to his PC. On pressing Ctrl, Alt & Del keys to log on, he is running XP Pro, he's getting no response. He thinks before shutting down he installed the incorrect mouse driver, would this have caused this problem and how does correct.

Not having XP I'm not sure how to overcome this problem, thanks in advance.

  [DELETED] 19:23 11 Nov 2003

mmm. a little vague, but can he enter safe mode?
if he can tell him to do a system restore to a point when he knows his pc started ok.

  Forum Editor 19:26 11 Nov 2003

shouldn't stop WindowsXP from starting up. It will simply load a generic mouse driver.

I'm not sure why your friend is pressing Ctrl/Alt/Delete - he can start Windows in safe mode by pressing F8 as the computer does its POST (Power On Self Test). That should present him with the option he needs. Once he's into Windows he can remove the driver which he thinks is causing the problem, and them restart the computer. As soon as he gets a good boot he should create a restore point.

  [DELETED] 19:28 11 Nov 2003

to enter safe mode.Start Windows, or if it is running, shut Windows down, and then turn off the computer.
Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears.
Note: If you begin tapping the F8 key too soon, some computers will generate a "keyboard error" message. Please restart, and then try again.

Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter.

  [DELETED] 19:35 11 Nov 2003

Many Thanks.

I have rung him and passed on your answers. He is at work and I think he is connected to a network.

This may explain the pressing of keys to enable him to log on and/or enter password.

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