URGENT HELP word not loading from start menu

  march 19:33 26 Feb 2003

Word not loading tried to reinstall but all that happens is computer freezes then after pressing ctrl alt del a message appears saying system low on resources. Plenty of resources available can anyone help please? Running windows 98se

  MAJ 19:36 26 Feb 2003

Search for Normal.dot and either delete it or rename it to oldnormal.dot. Then try again, see if that cures it.

  march 19:52 26 Feb 2003

Tried that, didnt find anything another suggestion please

  MAJ 19:57 26 Feb 2003

Didn't you find a Normal.dot, march? If you have Word installed, there should be one. Run a virus scan to be on the safe side. There are other options, but do the virus scan first.

  spikeychris 20:00 26 Feb 2003

Did you re-boot after the deletion?


  march 20:09 26 Feb 2003

found nomal.dot, comes up in files 7 folders under
normal c\windows\A 300kb m\s word temp - what do I do now?
dont think I reboted after deleting I did after reinstalling & word appeared lower down the list in start menu along with m\s office tools

  Rtus 20:12 26 Feb 2003

Is your word part of the M/S office suite?? if so theres a Add/remove/repair facility on the cd theres also a cleaner utility For when you wish to completely remove all trace of the suite.Cd\valupak ..sometimes needed when it wont let you reinstall cleanly..

  MAJ 20:14 26 Feb 2003

Rename all the normal.dot files you've found or delete them all. Word will recreate one, so don't worry. Then Restart Word and see does it cure the problem.

  march 20:17 26 Feb 2003

Yes it is part of M\S office etc, tried to repair and also have deleted then re-installed but I cannot access computer freezes then comes up as low on resources then nothing I have to shutdown

  Rtus 20:30 26 Feb 2003

Have you tried MAJ post ? > normal.dot address should read > C:\Program Files\Microsoft Office\Templates..Im wondering if youve recently had a virus? I assume youve scanned the hard drive recently...

  Rtus 20:35 26 Feb 2003

Sorry maj has allready mentioned virus..

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