Urgent help needed - Scanjet - Installing

  Bob Bob™ 10:43 25 Aug 2009


I am in need of urgent help regarding a HP Scanjet N8460 and Windows Vista SP2.

I am scanning the archives of my fathers office using this scanner and the inbuilt HP software.

Yesterday it worked fine yet today when I scanned a document it wouldnt save, the HP program would freeze and I would have to try again. I have not been able to scan one document today.

I then tried to uninstall and reinstall the software again, but now I get a terminal error causing a rollback of the installation so I cant reinstall.

The error is

" HP Smart Document Scan Software Installer Information

Error 1935. An error occurred during the installation of assembly component
{AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}, HRESULT; 0x80070422.

The computer has been "streamlined" to cope with the Vista load on system resources so some service have been disable but they have been disable for months so I do not understand why now it has happened, however if there are any services I need check please list them.


  Bob Bob™ 10:44 25 Aug 2009

The Computer is a Dell Dimension 9200
2.13 Core 2 duo CPU
2GB ram

  Stuartli 10:51 25 Aug 2009

Check in Services (Start>Run>(type)services.msc>OK) that the Windows Installer Service hasn't been Disabled.

  Bob Bob™ 10:57 25 Aug 2009

Thanks for the quick response.
Its set to manual (I think thats odd) but it says the service has started.

  Stuartli 11:01 25 Aug 2009

No, mine is set to Manual.

Try downloading the latest version of Windows Installer from:

click here

  Bob Bob™ 11:05 25 Aug 2009

Update does not apply unfortunately.

I installed Google Chrome today so I can install things. It seems to be a HP problem. Ill try their help and support as well as here.

  Bob Bob™ 11:15 25 Aug 2009

HP active chat is not available for my scanner, even though its in the drop down list of scanners.
I dunno. HP cant seem to help me anyway.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Honor 9 Lite review

How Social Media has Propelled Political Graphic Design and Art in the Last Decade

The best kids apps for iPhone & iPad 2018

HomePod d’Apple : date de sortie, prix et fiche technique