I use Norton Systemworks 2003 and recently the automatic live update has stopped working. I have to download the updates manually. I decided to investigate further, and the Symantec Automated Support Assistant has just come up with the following message:
"You have an unsupported version of Norton SystemWorks. Norton SystemWorks 2003 is no longer supported. As a result you will not be able to contact Symantec representative if you have technical issues with your software. Please upgrade to the latest version."
I was under the impression that if I update regularly, which I do - at least weekly - then I would have the "latest version" which I assumed would be "supported" I have also paid the subscription when the "first year free" ran out.
Am I missing the point somewhere - or is the Symantec expectation that users buy the new version every year. If so why pay for the next years subscription?
I have systemworks 2003 2 weeks togo before subscription runs out. At present I have it set to automatic live update it runs ok recent update put an icon in control panel so you can control udates have you checked its set ok.
norton support only lasts a max of 2 years from the first release of a new version, so support would have ended on 1/10/2004 when 2005 was released, but live updates should continue to the end of the subscription. Ihave found Amazon offers the cheapest upgrade and was suprised but Novatech most expensive when p&p included,pcworld and staples were mid priced.
Don,t know if this will help i had this problem when i changed from dial up to bb no auto live updates.double click norton live update in control panel and on the window that comes up click isp.I got an error message saying to set up a new connection.Norton system works 2003.