Uninstalling TV Card Disables Anti-virus

  Big Trev 22:53 14 Apr 2005

I am running Windows XP SP2 on a 1.2 Gig CPU, 768Meg RAM PC.

I uninstalled my Mercury TV Card and upon rebooting discovered Norton Ineternet Security 2004(including Anti Virus) was disabled. I couldn't log into Internet Security as a "Suoervisor" in order to uninstall it and reinstall. Noerton's technical support page supplied an uninstall tool, but it gave an error message saying it had expired when I ran it.

System restore cured the problem, but I still have the TV card installed when I do that.

The TV card doesn't work very well - it keeps losing the channels after I have tuned it in.

I tried uninstalling the TV card after a diagnostic boot up, but the problem persisted.

Does anybody have any idea what is wrong and how I cure it?


  woodchip 23:01 14 Apr 2005

Just remove the card from the PCI slot then remove in Device Manager leave the software, if that is giving you grief

  Big Trev 23:08 14 Apr 2005

I could do that, but it is a work round rather than a solution.

I would still be interested to know why it is happening and if there is a solution that would take the TV card and it's software out of my system altogether without adveresely affecting other things.

Thanks for the suggestion though.

  woodchip 23:28 14 Apr 2005

It means removing and reinstalling you AV first. Remove the TV card in between. they must be sharing files

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