Uninstalling StarOffice6 Problem

  Zak 20:00 24 Jun 2003
Locked

I was uninstalling SO6 using the SO6 local setup program via add/remove. My system crashed and uninstall did not finnish. I am running Win 98.

I rebooted and tried to uninstall via Add/delete and setup gave message: "program cannot access c:\windows\setup.inf"

I tried to reinstall from CD and setup would not allow this, saying SO6 already installed, use local setup for uninstalling.

Please help to uninstall as I now have a full version which I wish to install.

  Belatucadrus 20:06 24 Jun 2003

Try smart uninstaller click here might shift it and it's free so why not give it a go.

  Zak 20:41 24 Jun 2003

Thanks Belatucadrus, I tried Smart Uninstaller but same results as with Win 98 add/delete. However Smart Uninstaller is a nifty little program.

Woody, thanks, I may well need to resort to your suggestion.

Perhaps someone with SO6 Evaluation still installed on Win98 could send me their setup.inf file? Possibly by amending contents via Wordpad it would work on my system?

I am sure if this idea is a no no I'll be told. Here' hoping it might work...........

  Zak 22:39 24 Jun 2003

bump.......

  woodchip 22:59 24 Jun 2003

Put the star office trial CD in and run the setup if you look on the setup there may be an uninstall program

  Zak 23:11 24 Jun 2003

Thanks for your replies Djohn and woodchip.

Unfortunately safe mode and using the trial CD do not help. Setup reads script file and advises either "No setup info" or that in the case of the Cd, "already installed -use local setup" etc.

  Belatucadrus 23:29 24 Jun 2003

OK then how about click here MyUninstaller isn't as good as SmartUninstaller, but apparently it can display the uninstall string so even if it doesn't work, maybe it'll give you some info to work with.

  woodchip 13:37 25 Jun 2003

You can remove it my way through the Registry but There are that many entry's it may be better to format and reinstall. If you need the info I will post it. the other way that is quite simple is delete the folders in Explorer type in the find files box SO6 or Star Office and delete the entry's it finds then run regclean. or what I said above. post if you need any more info

  Zak 19:43 25 Jun 2003

Firstly many thanks to you all for your help and suggestions.

I had alook on Sun Systems StarOffice windows Installation Forum. In fact posted my problem there also and so far no replies.

However, there are a couple of posts where having uninstalled an earlier version it was not possible to install an upgraded version because SO setup advised that "an earlier installation already exists".

The file that flags this up is sversion.ini found in c:\windows\application data on Win98.

I found this file on my PC and deleted it as advised, in fact I renamed just in case!

I next used the SO6 Evaluation CD to reinstall and this went smoothly. I was then able to successfully uninstall via SO6 setup.exe.

I hope this information may help someone in the future.

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