Unable to use AntiVirus or AntiSpyware

  Barnacarry 15:44 23 Aug 2008

Over the last two weeks I have tried to scan my computer using Spybot or SUPERantispyware or Spyware Detective (on Advanced System Optimizer software), all at different times, but on every occasion regardless of which one I use, about halfway through the scans, my computer shuts down.
On restarting everything seems fine but I can't complete a full scan. Any ideas anyone?.

  GANDALF <|:-)> 15:49 23 Aug 2008

Try starting in safe mode (keep tapping the F8 key on boot) and scan from there.


  Barnacarry 15:54 23 Aug 2008

Thanks, GANDALF <|:-)>, I will give it a go now and let you know the result.

  Barnacarry 16:08 23 Aug 2008

Unfortunately, I can't start in Safe Mode. I tried twice but each time it seized up after the entry 'Windows\system32\drivers\Mup.sys'

  Fruit Bat /\0/\ 16:19 23 Aug 2008

XP or Vista?
I think you may have to do a repair install do you have a CD?

  Barnacarry 16:24 23 Aug 2008

Hi, Fruit Bat /\0/\. I have XP and also the CD but in the past when I've tried to do a repair it's asked for the Administrator password and for the life of me I haven't a clue what it is, where it is or if I ever made one. Any idea where it's kept?

  Terry Brown 16:28 23 Aug 2008

If you download SIW.exe (System Information for Windows), look on the top line for software, at the bottom you will see secrets. There are your passwords.

  Barnacarry 16:30 23 Aug 2008

Thanks, Terry, I'll try that now.

  Barnacarry 16:37 23 Aug 2008

Hi, Terry. Just downloaded SIW and no luck, I'm afraid. 3 refer to my OE Account and the 4th to my PC Advisor AutoComplete Password but nothing regarding Administrator password.

  provider 2 16:46 23 Aug 2008

This might help:

click here

  Barnacarry 17:01 23 Aug 2008

Hi, provider 2. This looks promising, if a bit technical, but I've just printed off the instructions and will give it a go tomorrow as 'Her downstairs' is shouting at me to get ready to go to a 40th birthday party (I remember them well). Thanks to everyone for your help and I'll let you know what happens.

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