Unable to Ping

  [DELETED] 12:27 03 Nov 2003

Recently went on to BroadBand,yesterday was unable to pick up e-mails, or do live updates with various programs, when I try to ping any address I get the error 65. Any suggestions please, can access web pages and view e-mails via click here ok but not via any email program I use.
Thanks for any suggestions.

  [DELETED] 12:32 03 Nov 2003

From M$

This behavior can occur if the following conditions are true:
The Internet Connection Sharing (ICS) feature is enabled.

Firewall software from Zone Labs such as ZoneAlarm or ZoneAlarm Pro is installed on the computer.

The ZoneLabs program is not correctly configured for ICS.

  [DELETED] 12:34 03 Nov 2003

Reducing the security level in ZoneAlarm may do the

  [DELETED] 12:55 03 Nov 2003

Thanks for reply, zone alrms is not in use, am using Sygate pro firewall, but have switched it off and still same problem. My ISP says they are having problems with Broadband traffic, some have slow loading web pages at varying times, mine has had this but all ok now, only unable to ping. I am using XP Home Edition, have set my IE6 back to defaults and checked my modem properties can not find anything obvious

  [DELETED] 13:04 03 Nov 2003

Can you ping

  [DELETED] 13:05 03 Nov 2003

Yes I can, why and where is that ?

  [DELETED] 13:10 03 Nov 2003

Thats your local host so all is well at your end. Whats under the startup tab in msconfig?

  [DELETED] 13:14 03 Nov 2003

Have got about a dozen items there ,antivirus,speaker, mouse driver, all usual items, should there be something special there ?

  [DELETED] 13:17 03 Nov 2003

Is there anything re: firewalls

  [DELETED] 13:19 03 Nov 2003

Yes, have taken out and will reboot, may take few minutes to get back online, thanks for your time.

  [DELETED] 13:33 03 Nov 2003

Have rebooted and done ping to my ISP 4 packets sent , none rx, 4 lost, did not show error 65, still unable to get email from servers.

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