I am running Windows XP and Microsoft Office 2000. When I try to open a Word document by clicking twice on its icon, Word opens up but after a second or two a popup comes up saying "Microsoft Word for Windows has encountered a problem and needs to close. We are sorry for the inconvenience." It then offers to send a full technical breakdown of the problem to Microsoft but what M do with it, I haven't a clue.
The Windows window then closes and that's that.
I've previously used Microsoft Office very satisfactorily with Windows 2000 and this only started 2 weeks after installing Windows XP.
However, if I open Word first and then go file>open> and browse to the file I need to open, it works OK.
I have checked the association of the .doc extension with Word and have replaced the normal.dot file but to no avail.
Any suggestions from any of the learned people in this forum? I'm a bit reluctant to have to install Microsoft Office all over again.