Unable to download anymore

  thamesview 15:52 07 Jul 2003

Can anyone help me.When I try to download a file ( eg .pdf) which would use Adobe Acrobat I get the Real Download automatically and a message " your modem is not connected,would you like to dial up the internet? "

but I am ALREADY on the internet.If I answer yes, I get an AOL Dial on demand box asking for User Name and Password..If I fill this in I then get a Real Download Error "the port was disconnected due to hardware failure".I do not believe my modem is faulty.
Other times in a similar position I get the message "Can't find the phone book entry" what's this all about.
Thanking you in advance for some assistance.

  madPentium 16:12 07 Jul 2003

have you tried reinstalling realdownload? It sounds like it isnt linking to AOL very well.

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