Unable to connect to net with IE6, OE or MSN

  bremner 13:27 09 Nov 2003

My daughter was sent a program called My Web Searches (or similar) which added a toolbar to IE6. Since then she cannot get IE6, OE or MSN Messenger to make a connection. She has W98 as her OS. I have done a repair to IE6 but this made no difference.

Her machine is connected to a wireless router connected to a cable modem. It is one of three machines on the network and non of the others has a problem. I can still see the shared files on her machine from mine and she can print on the printer connected to my machine. ie there is not a problem with the network connections.

Is it likely she has a virus...although AVG6 reports not.


  bremner 13:34 09 Nov 2003

Thanks for the link.

I had used Add/Remove to remove both entries relating to the program and that did not fix the problem.

  bremner 13:35 09 Nov 2003

Will give it a try.. thanks.

  bremner 13:44 09 Nov 2003

Restored as suggested - unfortunately no difference.

  bremner 16:05 09 Nov 2003

I have checked the router and on her machine the router is seen and is showing internet connection 'OK'

This seems to be a problem with this machine and it can not be coincidental that it occurred imediately after installing this "mywebsearch" add on.

  bremner 16:57 09 Nov 2003

Have tried to re install IE6 but it fails to load.

  bremner 18:18 09 Nov 2003


Yes I have tried the IE repair ...did no good.

The problem really is that if it is a virus I can't go online to find out what it is.

I think I will re install 98 over itself. If that does not work then it's beginning to look like a re format.

  bremner 20:38 09 Nov 2003

Have tried everything other than Vog's last and have reformatted before reading that. Am still reloading so will report on result later.

  bremner 17:21 11 Nov 2003

The reformat and reinstall fixed the problem.

Thanks for all the suggestions

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