Unable to connect to Internet through wireless Virgin Media Router

  Beardy2 16:41 07 Jan 2012

I have a VirginMedia 50Mps wireless router that runs 4 wired connections. These are all working fine and have Internet connection. When the router was installed I could also connect to the internet wirelessly on my Laptop which is running Windows Vista Home Premium. But of late I have been unable to connect to the Internet on the Laptop. When you place the mouse pointer over the Icon in the bottom right hand corner, the following message comes up : Currenlty connected to: Unidentified(virginmediaxxxxxxxx) (where xxxxxxxx is a numeric identifier for the modem). Access: Limited connectivity or sometimes it says Access : Local only.

  difarn 17:52 07 Jan 2012

First you should check to see that your network adaptor driver is up to date in Device Manager.

Then it may be necessary to change TCP/IP settings - see this article on how to do this.

  Beardy2 18:12 07 Jan 2012

Many thanks for the suggestion, however as I am unable to connect to the internet, I cannont update the driver if it is out of date.


  tullie 19:50 07 Jan 2012

Download it wired!

  AlanHo 00:29 08 Jan 2012

Whle not dial Virgin Media customer support.

They can take over the wireless modem remotely and get it working with your computer.

They did mine OK.

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