Unable to connect to internet???

  Bravo2Red 20:01 14 Sep 2007


Recently reformatted computer and installed wireless USB dongle to connect to BT internet Home Hub. When trying to connectto the internet, the info displayed confirmed a good signal strength / BT hub connected (checked by connecting another computer to hub)and confirmed by entering the IP of the home hub into browser, but whilst it was sending packets it was not receiving. Tried opening IE / Google but nothing opening.

After many attempts to connect it did eventually connect (somehow?) and I loaded Windows Updates (Custom option selected). After restarting computer, this connecting problem has returned and I am unable to connect. Tried clicking 'Repair' but doesn't work ('unable to renew IP')

Do you have any ideas on what the problem might be. Things to check etc?

Thanks Dan

  Fruit Bat /\0/\ 20:17 14 Sep 2007

WPA / WEP key entered correctly in laptop.

HAve you "paired router and laptop?

Has your router got MAC address filtering enabled, and is the laptops address in the router settings?

  Bravo2Red 20:25 14 Sep 2007

1. Their correct

2. Yes.

3. not sure.


  ambra4 20:36 14 Sep 2007

Did you set up the Lan card and your browser to access the router?

If any firewalls are installed on any of the PCs, uninstall them.
This includes Zone Alarm, Sygate, Kerio, Norton Internet Security, Zero Knowledge Freedom, Cisco VPN Client, F-Secure, McAfee Firewall, Trend Micro, etc.
In many cases, disabling the firewall is not enough; you have to actually uninstall it.
Do not install or re-install the firewall until after you have the network functioning properly

Web Browser Settings

Start your web browser. Select “Tools” then “Internet Options”.
In the “Internet Options” screen, there are three selections:
“Never dial a connection”,
“Dial whenever a network connection is not present”
“Always dial my default connection”.
If you can make a selection, select “Never dial a connection”.
If you cannot make a selection, go to the next step.
Under the “Internet Options” screen, click on “Connections”
Select “LAN Settings”
Make sure there are no check marks next to any of the displayed Options:
“Automatically detect settings”,
“Use automatic configuration script
“Use a proxy server”.
Click “OK”.
Then click “OK” again in the “Internet Options” page.

Network Adapter Setup on the Computer

Also called a LAN card (Local Area Network) or NIC card (Network Interface Connection)
Click “Start”, “Settings” Network Connection
Double-click on the “Network Connection
Left-click on the “Local Area Connection” associated with your network adapter
Select “Properties” from the drop-down menu.
In the “Local Area Connection Properties” window all boxes should be ticked
Tick the box “Show Icon in Notification Area When Connected,
An Icon will appear in the task bar when you have finish the setup
Click “Internet Protocol (TCP/IP)” Click the “Properties” button
Select “Obtain an IP address automatically
Select “Obtain DNS server address automatically”
Do Not Change Any Other Setting
Click “OK”.

Your computer network card is now configured for use with the Modem/Router

Other Network Connection Setting

Start- Setting-Network Connection-New Connection Wizard-Next
Chose-Connect to the Internet-Next
Set Up My Connection Manually-Next
Click Connect using a broadband connection that is always on-Next

  Bravo2Red 21:03 14 Sep 2007


Sorry no change.

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