On xmas eve my Tiscali connection malfunctioned, i rang their help line and was treated with utmost courtesy and kindness by what appeared to be an Indian gentleman, He spent15mins going right through all that could be wron
At 50p per minute [total £7-50p in this case], at the very least courtesy should be expected. Although the expertise sounds ok, unlike the scripted and stilted 'advice' I have received from this source. What a contrast with the freely given help/time/expertise from this forum, which is gratefully acknowledged.
I too used the Tiscali hepline when I first installed my BB modem. The call centre agent states his name was Alex Jones, which surprised me at the time due to his accent and unsureness of my english phrases. In the end we got there and solved the problem. Don't know how much it as cost me though, as I haven't had my BT bill yet.