twain failure

  tedz 12:07 08 Jun 2003
Locked

when using fiery scan to import an image into word 2000 to a laptop running either 2000 or ME it will let me do a prescan but when i go to do a full scan it throws a "twain failure" and i have to use task manager to close word.no other error message appears.any ideas?

  hugh-265156 12:25 08 Jun 2003

its related to the scanner driver.

try reinstalling it.or get the latest driver from the manufacturers website.

  tedz 12:38 08 Jun 2003

i've tried two different versions of fiery scan and re-installing the latest version and get the same message from two different fiery's. a colleague has no probs using 98SE.

  hugh-265156 13:14 08 Jun 2003
  tedz 13:27 08 Jun 2003

thanks for those huggy,the weird thing is that it lets me do a prescan so i can see a low res. image of what i want to scan,so it must be comunicating ok,but then errors?? why would it work for half of the process??

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