My son's laptop (with Windows 8.1) suddenly stopped working this afternoon with the 0xc0000185 error. Using my PC, I have followed the advice given on various websites (including the Microsoft site) and have downloaded a PC Repair & Optimizer Tool onto a USB drive to run and (hopefully) resolve the problem.
But I cannot get my son's laptop to reboot and/or read the USB stick. I can get into the BIOS (at least I think it's the BIOS screen), but can only alter the boot order.
Could someone possibly help me out here?
Just some extra info. Can't gain access to much. As I said earlier, I downloaded a file from the Microsoft site and have been trying to get the laptop to read and run it. Generally when I turn the laptop, a small message comes up saying no bootable device detected. Hit any Key. [ok]. I cannot hit any key, as the message only closes with Return.
The few times I have been able to get into Boot Manager, I have found that there is nothing listed. Once I did manage to see a list of options; I chose safe mode, but nothing happened!!
Fruit Bat, how stupid of me! I should have remembered that I needed a bootable stick. Will is still work, even if I won't be putting an ISO file onto it? The file I actually downloaded from Microsoft as a possible fix for the problem is a 'media creation tool' and is an .exe file.