Shinda 16:30 08 Sep 2004

hi there
Well here goes,I get a window opening up and it says the following "Trojan Horse downloader.Keenval.N" has been found on your computer in c:/system Volume information\_ restore.Please run AVG to get rid of virus.I have done this several times but to no avail.I am on b/band.Please help in simple terms so that i am able to get rid of this. Problem 2 I d/loaded XP SP2 and now when ever i go on to the web and open a link in explorer it fails to do so.I have read the XP SP2 forum and in there it says to uninstall SP2 go to ad remove and uninstall it from there,i have tried that but there is no SP2 uninstall in my add/remove?
Thanks in advance.

  stalion 16:34 08 Sep 2004

try this for trojan removal
click here

  Old Shep 16:35 08 Sep 2004

1) Turn off system restore - you will loose all restore points.
2) Reboot your computer and as it starts up press f8 and on the screen select SAFE MODE.
3) When in safe mode run you anti virus to get rid of it.
4) Sorry cant help with sp2 problem.

  ventanas 16:50 08 Sep 2004

It should be in add\remove. Right click My Computer and choose Properties. Under System does it say Service Pack 2?

  VoG II 16:54 08 Sep 2004


Copy this, paste into address bar, remove the space after // and click Go.

Follow the instructions.

  rawprawn 16:55 08 Sep 2004

If all else fails,download Delete Doctor click here turn off system restore and delete your trojan.

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