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track ir camera not seen by prog

  jerica 11:24 14 May 2019

Hi, I've got a trackir5 and it's been working well but since the big crash a few weeks ago and I've ended up reinstalling everything the camera is not being seen by the program. It works on another pc but not mine. I contacted natural point and they said to take everything connected to ir of the pc and reinstall, I've done that five times now and nothing has changed. It's not showing up in device manager although there is an unkown device, but it does not show up in devices on the settings page. Tried updating the unkown device driver but widows says it cannot there is a problem. Any ideas.

  jerica 19:55 15 May 2019

On further investigation it's a usb problem as I have realised that there are a couple of other devices that are not showing up on device manager except as an unknown device. If I try to update the driver it tells me it was unable to install due to a problem. Tried uninstalling the devices and letting the pc reinstall but no change.

  jerica 17:49 16 May 2019

Win10 update problem, sorted.

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