totally gutted at MS attitude

  [DELETED] 19:32 13 Dec 2003

I bought one of the first xbox consoles in the UK for over £400. now the dvd has completely gone and I called MS to see where I can get a replacement. About 4 months ago (being a pc engineer) I opened her up and cleaned the laser lens which lasted til now. I have been trying to obtain a replacement dvd for the last 4 months with no luck. Now MS have told me I have to throw the console away because I have opened it. I have made it a risk?? and they do not ship out spare parts, they and only they will repair it, except in my case cause the sticker has been damaged. I told him its a standard replacement part like in a pc, but he said its MS rules. Im sure not many people realise this. I can easily get a replacement dvd for the ps2 and fit it, Im not listed as a risk. I told them they are money grabbing hypocrytes but I warn anyone, dont open your xbox because it means it has to be thrown away. Im totally disgusted and thought there may at least be some law here to defend me.

  [DELETED] 19:41 13 Dec 2003

Don't do Xbox but was there a sticker over the access panel?

  LastChip 19:51 13 Dec 2003

click here

Any good??

  [DELETED] 19:52 13 Dec 2003

Didn't the sticker have any warning on it to say that the warranty would be void if you opened the case?

You can get a replacement Lens for £48.99 from here click here if you really want to fix it yourself.

  [DELETED] 20:21 13 Dec 2003

yes the sticker said warranty void, but my xbox is 18 months old now. What it didnt say is if you remove the cover you are stuffed regards
spare parts.

  [DELETED] 20:26 13 Dec 2003

thanks for the links. I have emailed the first link to see if they can supply a replacement. I will let you know. I dont want to just replace the lens, those drives are a nightmare to strip down to get the laser out.

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