Tiscali telephone dial/connection problem

  QinesiQ 11:46 15 May 2008
Locked

I have a friend on Tiscali for both broadband and telephone. Nearly every time she tries to use her telephone she has to dial the number 3 or 4 times before it will connect (in the mean time she gets some sort of message to the effect that Tiscali can’t connect). Is this normal with a non BT service? Does anyone know what’s going on or how to stop it as it would cause significant problems for her in an emergency?
Thanks

  rawprawn 13:41 15 May 2008

Has she tried asking Tiscali whats going on since they are the provider?

  Stuartli 17:12 15 May 2008

It could be caused in either Tiscali's equipment at the exchange (if it has installed its own LLU) or BT's line from the exchange to the Master Socket.

Normally Tiscali would take the matter up and, if necessary, involve BT; as rawprawn suggests, contact Tiscali.

  QinesiQ 22:53 15 May 2008

Thanks for your replies

I'll pass this on and check that she has raised this with Tiscali.

Thanks again

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