Tiscali overcharging

  Jim W. 20:02 03 Dec 2005

I have a £19.99 package for both broadband and telephone, but my last bill was nearly double! I have contacted Tiscali twice by phone and asked for itemised details but nothing has arrived. I am about to cancel the direct debit.
Has anyone else had such a problem, and how was it resolved?
Thanks for any advice.

  SG Atlantis® 20:04 03 Dec 2005

If you are under contract do not stop the direct debit.

Try contacting them again.

  PaulB2005 20:12 03 Dec 2005

"I am about to cancel the direct debit."

That's one sure way to end up in court, a CCJ and a poor credit rating.

Once you have set up a DD NEVER cancel it unless the recipient has agreed.

  Newuser38 21:03 03 Dec 2005

You can check your itemised bill on the Tiscali site go into My Account and then Broadband and follow it through.

  Jim W. 17:04 04 Dec 2005

Points noted. However, the Tiscali website does not itemise the disputed telephone bills. Naughty! My latest call to them at least confirmed that the itemised phone calls are in the post.

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