Hot Topics

Testing a router to see if it's faulty

  Gordon Freeman 17:34 16 Mar 2020
Answered

I had an issue last week with a BT Hub 6 router and wifi last week. For some reason it wasn't working (don't know what the issue was) so, as an interim, & as it was late, I put a plusnet router (it's the white one with a blue light which looks very similar to a BT hub 5) in its place and went through all the nause of resetting passwords on devices in order to get internet access back up & running.

It works, but the problem is doesn't seem as good as the BT hub-6 and wifi is noticeably sluggish despite speed tests giving me comparable speeds. I think its range might not be as good as the BT hub 6.

Is there a way to test the BT hub, other than plugging the thing back in & just seeing if it works, factory resetting or re-entering account log-ins etc, or using the BT hub manager function to tweak or check things? I can do this during the daytime so as to minimise disruption within the house. Thanks.

  Gordon Freeman 20:45 16 Mar 2020

So, no ideas at all? Cheers.

  Fruit Bat /\0/\ 21:22 16 Mar 2020

Reconnect and retry is all you can do often with router problems a power rest or factory reset solves the problem.

  Gordon Freeman 21:49 16 Mar 2020
Answer

Thanks. At the time it was showing a purple light which I've since gleaned, seems to indicate the router was ok, so I'll rig it up again & get into its settings.

  john bunyan 22:01 16 Mar 2020

Curiously , with a PlusNet router, I sometimes I sometimes lose the wi fi when near the router on a laptop or iPhone. When I go nearer to one of my Devolo magic 2 homeplug wi fi mesh devices on another room I get a better wi fi. Maybe not relevant to your issue but a bit weird.

  Gordon Freeman 17:39 17 Mar 2020

Set it up, sorted the settings, all's well.

What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.

Post a Reply

4500

1x1 pixel
Elsewhere on IDG sites

Save a staggering 82% when you upgrade to Windows 10 Pro now

Akira art show continues in absence of virus-hit Olympics

Annoying bug makes Mail gatecrash your Mac screen

French Days 2020 : dates, sites participants & bons plans