Yes, this does happen. Happened to me using Windows 98SE. Symantec I ahe found are pretty hopeless at helping you out. Yuo are always referred to their standard responses on their website and they seem to dodge actually sending you a fix. Their usual response is - uninstall and reinstall and this can lead to problems because uninstall does not remove everything of theirs on your drive. You also know how long it can take to update the files from those supplied on your origial disk! I also have a laptop with Norton Antivirus alone (and not the full NIS product) - that is OK with freecell. NIS 2004 is OK with all of the games on Windows XP.
I shall be interested to see if anybody has comeup with a fix to this problem.