im connected to the internet via ntlworld and we have been told by their helpline that we could have a trojan on the computer. he has told us to check and we need a reliable program, FREE, off the internet to check. ntl has tested the line and we have a very slow connection and he says there seems to be a program hogging the whole bandwith....please help.
we removed these three items and then went to download.com and started to download a program and its not cured the problem, download rate is between 9 and 10 KB/s. by the way we have broadband connection speed is 150 kb/s