Thanx for response. Unfortunately the system administrator is not available so what I'll have to do is probably to access the internet using my dial-up pc. What I really needed today was a diagnostic software called powermax from the MAXTOR website. I need it to test a quantum hdd. I traced it on the site alright but on clicking DOWNLOAD the pop-up message was as above-ACCESS DENIED! What do I need to change on my dial-up pc to remove this restriction? Please help. Thanx in advance.