Start up problems / Motherboard

  gusfoe 13:30 07 Mar 2010

My sister has a Mesh Elite PC with an Intel Pentium 4 CPU 3.00 GHz.

During a shut down process it was installing updates, but was switched off in error at the mains plug. Upon re-booting it wouldn’t go past the black screen that says "windows did not shut down properly" and offered the options to restart in safe mode, normally etc.
Whichever of these options was selected (including ignoring the screen) it never got past this and then it went right back to the black screen again about starting windows normally.
She was particularly concerned over photos on the PC that she hadn’t backed up.
A friend of a friend was handed the responsibility of repair and took the PC away. He then advised the motherboard was faulty, changed it and returned the PC in the same state it was when it crashed, i.e. it doesn’t appear a reload of windows took place.
However, although it loads, albeit very slowly, it won’t access the internet, doesn’t recognize the disk drive and continuously switches itself off.

The original motherboard listed on the invoice was an ASUSTek P4R800-VM; however on the PC’s return a disc was left indicating the motherboard is now an ASUS P4S533/333/133.
Would this new motherboard be acceptable?
Is there any way of saving the photos or documents?

Any help with this would be greatly appreciated

  Fruit Bat /\0/\ 14:48 07 Mar 2010

Unlikely to be a motherboard fault more likely corrupt windows files.

because the board has been change this makes the repair harder as windows on the hard drive will have the wrong drivers for the new motherbard (hopefully they are on the new disk).

You need to do a repair install (will need a XP? CD)
Repair XP by install over the top of existing system

1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.

2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

3. Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.

DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).

4. Accept the License Agreement and Windows will search for existing Windows installations.

5. Select the XP installation you want to repair from the list and press R to start the repair.

6. Setup will copy the necessary files to the hard drive and reboot.

Do not press any key to boot from CD when the message appears.

Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

Repair XP
click here

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