Speedtouch 585 wireless modem - help please

  fratman 00:19 30 Aug 2007

I have recently bought a windows vista laptop and it connects to the internet through the wireless modem but most of the time only says limited connectivity. I thought this was a signal strength problem but when i put the laptop nxt to the modem it still has about 20% signal strength.
Please can someone help? Thanks in advance.

  advancetech 00:53 30 Aug 2007

Can you give the make/model of the wireless modem please ?

  advancetech 01:11 30 Aug 2007

Sorry being a bit dumb as the info was in the title :-( . I would try getting an initial connection using an ethernet cable to your laptop as this is a 4 port modem router. If this is the second pc that is connecting to the modem and the first was set up using the supplied software then it will probably have additional security pass phrase/ WEP keys or similar that have to be given before the wireless connection can be made.
Are you using the supplied software to connect ?

  fratman 11:48 30 Aug 2007

Yes i am and the modem is currently being used on the family pc too.

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