Sound gets distorted, no sound

  Tijl Van Herreweghen 17:00 24 Nov 2018

Hello,

since a few days a I have the following problem: When watching a series online, after a while my sounds get distorted. The sound from the series starts to sound robotic. After that every sound (like new email) gets distorted as well. After that, no more sound.

I have tried updating the (Realtek) drivers, but my pc says they are up to date. Deleting and reinstalling the drivers did not work as well. After rebooting the problem is resolved, but I am a bit tired of rebooting my pc all the time.

Sometimes the problem does not appear for an entire evening, sometimes it happens after 15 minutes.

Can anyone help me with this problem?

Thanks :-)

  KEITH 1955 12:08 25 Nov 2018

this might not work but worth a try.

I had problems with headphones and speakers after a windows creator update so try these steps. 1. Go to device manager/ sounds and mic tabs then right click and uninstall drivers even if they dont have a yellow triangle on them. Windows will reinstall them on restart. 2. In sounds/playback tab right click and disable the realtek digital output. just above the icon when using SPEAKERS you should see a green tick in the speaker icon , right click if missing. When you plug in your headphones the icon will go out and if you scroll down you will see a new one for headphones . when you swap between speakers and phones it takes a few seconds to find new device. 3. check properties tab on both headphones .... green jack highlighted and microphone pink jack. finally at bottom right corner where the speaker icon is change the tab to realtec high def audio , i have my volume at 50%

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