Sound distortion when playing CD's in CD-ROM

  Welkin 12:38 13 Jan 2004

We are PC illiterate I'm afraid. We can't even fathom out the troubleshooter on Windows NT so we are hoping for a simple explanation.

When we play Music CD's/DVD's in the CD-ROM instead of games we get a jumping, distorted sound, like a badly scratched record.

All sound on programs (games etc.)are fine.

We tried upgrading to media player version 9 and this hasn't helped.

  Richard Madeley 18:20 13 Jan 2004

Your CD volume is too loud.

Sound from your CD's in your drive is direct from the source, sound in games etc is created by the program.

Go into your Sound Settings in Control Panel or see if there' a sound icon in your system tray (nea the clock)open it and fiddle with sliders while you've got a DVD playing.

CD Player Volume will be your first port of call.

  Welkin 21:28 13 Jan 2004

No sorry Richard, this didn't work.
It is though the green light on the player is flickering in time with the clicking/jumping sound
when the CD is turning in the drive. It is not the loudness, as even when the sound is volume is turned down we can still here the crackling noises.

  hugh-265156 21:53 13 Jan 2004

try uninstalling the cd drive via control panel/system/hardware/device manager(right click your drive and select uninstall)restart the computer and windows will find the drive again and reinstall the drivers for it automatically.this sometimes helps.

failing that try updating your motherboard chipset/ide drivers from the manufacturers website may also help.

also check in device manager/ide/ata/atapi controllers/secondary/properties/advanced settings that "dma" is enabled for the drive.

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