sony viao how to recover?

  martd7 20:12 24 May 2015

My sons Sony viao laptop,windows 8.1,has been problematic,hes lost his recovery discs so hes passed it to me to look at,help!

When it boots up there's just a black screen with a "there is no OS" message

Any help appreciated

  rdave13 20:24 24 May 2015

Hope this Sony help should get you to factory settings. Unfortunately you will lose all data.

  rdave13 20:26 24 May 2015

Before you do the reset I would open the hard drive compartment and check the drive's connection. It might have had a sharp knock.

  martd7 22:17 24 May 2015

Rdave 13

Ran the Sony tutorial thanks for link,all restored back to factory condition an working fine cheers

  rdave13 23:15 24 May 2015

Thanks for the feedback. Not the best way to resolve but at least you have a working laptop again.

  rdave13 23:19 24 May 2015

I should have added that you can create recovery discs once again after a factory restore. I would do so and keep them safely. I mean that you keep them safely not your son. :)

  martd7 10:55 25 May 2015

Cheers he is in the process of selling it hes already purchased himself another with a back up disc

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