I'm trying to talk through someone on the phone in order to run the MS blaster fix from Symantec that I have sent them on floppy. Their laptop froze so I advised them to disconnect the mains and remove the battery. Unfortunately they don't know how to remove the battery! It's a Sony Viao FX107 - They are not running a spare battery just the original.We can't obviously wait everytime for it to run down if it keeps happening. I don't have access to any online manuals and they seem to have a very basic Get started.There may be more detail on a PDF on their laptop but they proably would not be able to find it themselves easily. Anyone know how to remove the battery on this model with simple instructions?
Otherwise I have a long journey to make to fix this one.