Has Software Savings Ltd. gone out of business? I ordered Lotus Smartsuit 9.7 on 22May but have not heard from them. I have sent a number of emails and tried to phone them but have not been able to contact them. Their website is still obtainable but their safety cert. is many months out of date.
If you're worried then Companies House may be able to advise if they're still in business - but it's a bit early in the day. If your order was over £100 your card company will cover you against any loss if payment is processed and the company is insolvent anyway.
Perhaps if Software Savings Ltd posted on this thread with the current position - that would reassure (or otherwise!)any concerned parties.
Company House may not have any information, until they are notified via directors or administrators etc. Would now suggest that you contact Trading Standards or similar in Larkill area. They may have more recent information. If you cannot find the Larkill contact, then consult your local Trading Standards, who can pass request on for further information.Couple of phone calls should solve the problem.