Sky Email won't send/receive to Outlook 2003- HELP

  Mart 12:14 17 Jul 2008

I can't get Outlook 2003 (SP3) to work with Sky email on POP.

Have read through all of the posts and links and tried the following.

- diff pop3/smtp settings
- diff ssl ports or none at all
- unlock catchpa link
- change sky password

I can log into Sky email online and have checked that POP forwarding is set etc.

Am still getting the following error.

Task 'Xxxxxxxx - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR [AUTH] Username and password not accepted.'

Anyone got any help, head hurts now

  MAT ALAN 12:20 17 Jul 2008

click here

this may help...

  Mart 13:31 17 Jul 2008

Thanks for this Mat. I had tried all the usual Sky advice with no success. But finally got send/receive working when I switched the settings to

Just one anomaly only works using the original sky password I got (which I had subsequently changed on My Sky). I tried logging in onlne to gmail using my Sky username, email and BOTH passwords but it doesn't seem to recognise me. Is there a way to change both Sky and Gmail to a password of my choice?

Thanks again for your help


  MAT ALAN 14:56 17 Jul 2008

should be able to do it by logging in going to accounts and edit info...

  Mart 09:50 13 Jun 2009

Had to upgrade to Outlook 2003 to finally resolve the matter! Have dumped Sky Broadband because of their rubbish customer service and switched my ISP to Utility Warehouse - 24Mb Broadband + Home Phone (free calls 24/7) and all for only £24.99pm - everything now working a treat! Thanks for all your suggestions though.

  ^wave^ 10:59 13 Jun 2009

i use sky email with outlook 2000 set up ok with imap i just followed there online set procedure never had a problem

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